About the company
What does COC-Homologation offer?
COC-Homologation mediates Certificates for various brands of vehicles (passenger vehicles and motorcycles) designated for the European market. It focuses on prompt delivery of Certificates via a simple and clear system of ordering. Certificates of Conformity come directly from the producers or their representatives. These certificates have protective and safety marks that are issued by producers and they are, therefore, valid in all EU countries.
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How long have you been present on the market?
COC-Homologation has been gathering experience with the mediation of Certificates since 2001. Each week we add new possibilities for ordering a COC for new brands or new countries.
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Customer Service – feedback
We hope that all of our customers find exactly what they are looking for on our webpage. Therefore we try to give the information upfront that will help most customers answer any questions that might arise. We are convinced that if a client has a problem, it is most important to solve it fast and, if possible, immediately. If you have any feedback regarding the services that we have provided you or if you have any ideas about how we can improve our services, click here.
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Ordering procedure
How to order a Certificate?
On the main page www.COC-homologation.com you will find “Quick search”. If you know that you wish to order more certificates from us, we recommend that you register.
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Please, proceed with ordering:
1. Select the language – English/German/Spanish (in the upper right part)
2. Select the certificate, the type, brand, and country of the first registration from the menu using “Quick search”. (If you do not know the country of the first registration of the vehicle or you do not have the Vehicle Registration Book,
3. Click SEARCH.
4. The system will show if your submitted request is a part of our offer.
5. If we are able to arrange a Certificate for you, the system will indicate the price as well as delivery times.
6. Click ORDER.
7. Insert the data regarding the vehicle – year of the first registration, VIN – chassis number (and other required data)
8. If necessary, enclose the requested documents. Documents can be submitted in the following formats: jpg, doc, pdf, zip, rar, png, bmp, and gif. The maximum size of one document is 2 MB.
9. Click CONTINUE.
10. Insert your contact data, delivery address, and invoicing data. In case you are a company, do not forget to provide your VAT ID so that we can issue you a correct invoice. (If you provide an incorrect VAT ID, we will be unable to return you
11. Select the most appropriate method of delivery.
12. Click CONTINUE.
A detail – an order summary that needs to be confirmed in case you would like to receive the certificate - will be sent to your e-mail. Following your confirmation, your order will be processed. We will be contacting you about the further status of your order through e–mail messages. Please include the e-mail address of info@COC-homologation.com and no-reply@COC-homologation.com in your address book of contacts so that you will avoid a transfer of the important e-mail messages that we send to you regarding your order into the folder with unrequested, spam messages.
In case that you have not received our automatic e-mail for confirmation, do not place another order for the same vehicle. Our e-mail may have been blocked by your mailbox (hotmail.com, hotmail.co.uk, hotmail.fr…).This and all the following e-mails will be resent to you manually by our customer service.
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What documents are necessary in order to place an order?
For every single vehicle brand coming from various countries (country of the first registration) different documents are requested to place an order. Most often, it is necessary to submit the Certificate of registration and the invoice or purchase agreement regarding the vehicle. COC-Homologation always requests only those documents that are obligatory to mediate a Certificate.
In certain cases, we also ask for a copy of the personal ID or a copy of the back page of the passport. Sending the necessary documents in readable form is a prerequisite of a successful and problem-free order of a Certificate.
How will the Certificate be delivered to me?
We know how important is to receive the Certificate when you expect it. COC-homologation uses an extensive network of courier companies to deliver the Certificates from its offices to its clients all over Europe and naturally also outside of it.
If you order a Certificate through our webpage, we recommend that you indicate your work address rather than your home address, since our couriers deliver the shipments during working days from 9:00 a.m. until 5:00 p.m. and request a personal hand-over that is confirmed by a signature.
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What are the delivery times?
The delivery times of mediating a Certificate depend on the specific vehicle brand and the country of the first registration. We are able to arrange the majority of certificates within 1 to 5 weeks from the time of the order placement. It is also necessary to add to the delivery time (1 to 5 weeks) the transport time (1 to 3 days depending on the selected transport company) from our office to the address that you indicate.
To determine the exact delivery times, click on the main page and use “Quick search”. Choose the brand, the country of the first registration, and click the SEARCH button.
As concerns the extensive network of suppliers throughout the EU, logistics, state holidays, and other possible restraints, we are not always able to guarantee the Certificate delivery by the indicated deadlines. We put forth our maximum effort, however, so that you receive your Certificate as quickly as possible.
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I am a car trader and I want to order a Certificate for my client. Is it possible?
Our company delivers certificates to many other companies. You can indicate on our order form different delivery and invoicing addresses. The consignee does not have to be identical with buyer. However, the payment is requested from the buyer.
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What guarantee do I have that your Certificate is genuine?
Our company is a Certificates mediator. The Certificates are issued only by authorised institutions – directly by producers. All certificates contain safety marks such as a: watermark, stamp, safety strip, or signature of the issuing entity. COC-Homologation provides a 100% guarantee in case of a reasonable suspicion of a false Certificate.
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Do you have a price list for all your products?
Unfortunately, there is no printed catalogue of our products available. Instead, we focus our energy on providing all the necessary information regarding our products and services on our webpage. Every day we add new products and, therefore, a printed price list cannot always be up to date. We think that samples of all the Certificates can provide you with a better idea of the products that we offer.
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The country from which my vehicle comes from is not on the list of countries that are on your webpage.
If your vehicle was registered in a European country that is not on the list, or if you do not know the country where the vehicle was firstly registered, or if you do not have the Certificate of registration, contact us.
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How to get a voucher?
The voucher are sometimes sent by e-newsletter to our registered customers, or distributed via other forms of promotional activities eg. printed in various magazines. Codes – vouchers are also available to customers where a higher amount is paid for the service by error.
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Delivery of Certificate.
How does your delivery work?
We know how important is to receive the Certificate when you expect it. COC-Homologation uses an extensive network of courier companies to deliver the Certificates from its offices to its clients all over Europe and naturally also outside of it.
If you order a Certificate through our webpage, we recommend that you indicate your work address rather than your home address, since our couriers deliver the shipments during working days from 9:00 a.m. until 5:00 p.m. and request a personal hand-over that is confirmed by a signature.
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What delivery address is to be indicated?
If you order a Certificate through our webpage, we recommend that you indicate your work address rather than your home address, since our couriers deliver the shipments during working days from 9:00 a.m. until 5:00 p.m. and request a personal hand-over that is confirmed by a signature. In case the courier does not reach you at the indicated address, he/she will leave you a note in the mailbox with instructions on how to pick up your shipment.
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Has my Certificate already been sent?
At the moment your Certificate is dispatched from our office, you will receive an e-mail confirmation together with the tracking number. According to this number, you can track your shipment containing the Certificate through the webpage of the courier company that you have selected.
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Payment
How will I pay for my order?
COC-Homologation provides its customers three possibilities to pay for their orders. Our clients can choose to pay by PayPal, by credit card (CardPay), or by bank transfer.
PayPal – in order to pay using this electronic payment service, you need to have an account at www.paypal.com. A payment that is sent via PayPal is carried out and assigned to our account immediately after it is submitted.
Credit card (CardPay) – payment using a card is carried out immediately after it is submitted. The types of cards accepted for this form of payment are: VISA, MasterCard, and Diners Club International. To submit your payment, you need to fill in the number of your card, the CV code, and the card’s expiration date. The bank may also request an additional card authorisation by asking for other data.
Bank transfer – payments can be sent to one of our accounts - Deutsche Bank (Germany) or CAI y La CAIXA (Spain). The payment is in such a case assigned to our account within 3 to 5 days. If you chose this way of payment, please send us a copy of payment confirmation so that we can proceed your order. In order to identify your payment, it is necessary that you indicate your order number as the variable symbol or payment description or reference number.
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Is it possible to pay without VAT?
In case you are a company and you are a VAT payer, do not forget to indicate your VAT ID when placing your order. Your invoices will be issued without VAT. If you provide an incorrect VAT ID, we will be unable to return you the amount of VAT.
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The payment through CARD PAY failed.
Do not worry – this may have several causes.
Please make sure that the card data such as the expiry date, card number, and CV code are all correct. If the problem continues, try to use another payment card. If the situation is not solved, we recommend that you pay by a bank transfer. Please send us an e-mail with the payment confirmation so that we can immediately proceed with your order. To identify your payment, it is necessary to indicate your order number as the variable symbol ,payment description or reference number.
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Certificate of Conformity
What is a Certificate of Conformity for a vehicle?
The Certificate of Conformity is a document proving that the produced type of vehicle at the time of its production fulfils all the technical requirements needed for EC type approval. A vehicle with a Certificate of Conformity is homologised for the EU countries and this certificate is valid in all EU Member States. This means that with a COC you can register your car anywhere in the EU.
Every Member State of the European Union is obliged to accept all vehicles granted the EC type approval by one of the European Union Member States (what is referred to as the European homologation). This document contains vehicle identification, name of the producer, number of the EC type approval, vehicle specification, and further technical details.
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What is the language of the Certificate of Conformity that I will receive?
The language of the Certificate of Conformity is determined by the producer. COCs are usually issued in German, English, or French. In accordance with the EU legislation, the Certificate of Conformity does not have a designated language to be used for issuance. The validity and genuineness of this document is, therefore, not limited to one European language. This means that COCs are to be accepted in any language.
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How long does it take for a COC to be mediated?
The delivery times of mediating a Certificate of Conformity depend on the specific brand of the vehicle and the country of its first registration. To determine the exact delivery periods, click on the main page and use “Quick Search”.
Select the brand, the country of the first registration, and click the SEARCH button. We are able to arrange the majority of certificates in 1 to 5 weeks from the time of the order placement.
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What data is indicated on a COC?
This document contains the vehicle identification, vehicle producer, number of EC type approval, and further technical data such as:type, variant, version, weight, type of gear-box, size of the wheels, tires, colour of the vehicle, CO2 emissions…
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What does a COC look like?
Various samples of Certificates of Conformity for passenger vehicles and motorcycles can be found here.
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Can you also mediate a COC for motorcycles?
Yes. Our company also arranges Certificates of Conformity for motorcycles. On the main page of www.COC-Homologation.com you will find “Quick Search” and in the first step indicate a motorcycle as the type of vehicle and you may then proceed with placing your order. For more information about the ordering procedure, click here.
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I need a Ccertificate for a utility vehicle. Can you provide it?
Yes. Our company also arranges Certificates of Conformity for utility vehicles. Currently, we are providing Certificates of Conformity for certain models of Utility vehicles. In order to find more information, we recommend you to choose on Home page – Quick search – type of vehicle – Light goods vehicle. Here you may discover the makes, models (and year of production) for which Coc is possible to be delivered.
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I found no number of the EC type approval in the Vehicle Registration Book. Does this mean that I cannot order a COC?
In case there is no EC type approval indicated in the Certificate of registration, it may be the case that your vehicle (though already registered in a EU country) does not have this approval. If the vehicle does not have the EC type approval, it does not have an existing COC. This rule, however, does not apply to 100% of the cases. Please, contact with us (info@COC-Homologation.com).
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Cancellation/Order cancellation
Under which circumstances can I cancel my order?
An order may be cancelled before the payment. After the payment, it is not possible to cancel a Certificate order. An order for the mediation of a Certificate cannot be cancelled since it is a document arranged based on specific requirements – parameters provided by the customer and based on these characteristics it cannot be returned. At the moment of your order placement, we pay for your Certificate to our suppliers so that your order is processed as soon as possible.
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Is it possible to submit a complaint?
A written complaint may be submitted to info@COC-Homologation.com indicating the following details:
- Contact data, order number, and reasons of the complaint.
If the hand-over of a damaged document is involved, contact us and we will deal with this claim as soon as possible.
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Technical issues
I have a problem accessing your website. How can this be solved?
If you have technical problems connecting to our website, we recommend you make sure you have the latest updates for your operating system and browser.
If you are still having problems, contact our Customer Service (click to go to the Contact Form) that will be able to help you. To help us to solve the issue for you, please include as many of the following details as possible:
1. Your operating system
2. Internet browser
3. Description of the URL address that you are trying to access
4. Time when this problem occurred
5. Please copy any error message that occurred on your screen
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I am not receiving e-mails/newsletters from you at the e-mail address that I provided.
If you do not receive any e-mails from us, it is possible that you may miss important information regarding your order.
One of the most frequent reasons why you are not receiving our e-mails is that your e-mail software labels our e-mails as “Unrequested mail - Spam”. We recommend that you add our e-mail addresses info@COC-Homologation.com and no-reply@COC-Homologation.com in your address book and this should solve this problem.
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The payment through Card-Pay did not go through.
Do not worry – this may have several causes.
Please make sure that the card data such as the expiry date, card number, and CV code are correct. If the problem continues, try to use another payment card. If the problem is not solved, we recommend that you use a bank transfer to our bank account number. Please send us an e-mail with a confirmation of the payment so that we can immediately proceed with the processing of your order. In order to identify your payment, it is necessary to indicate your order number as the variable symbol or payment description or refernce.
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Partners
I am a company and I want to become a COC-Homologation partner.
We offer our clients under the section Partners the possibility to present their company through an exchange of banners. If you are interested in this service, please contact our Customer Service at info@COC-Homologation.com.
Send us an e-mail regarding any questions that you may have regarding a potential partnership and business opportunities.
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